1. Video downloads
If you are experiencing trouble downloading the videos: please review the following checklist first:
- Do you have an internet connection 5Mbps or higher? Slower internet speeds may cause timeout issues, especially for the HQ mp4 video files, which can be 600MB – 1.2 GB in size.
- Is the video attempting to play inside the browser without downloading? This can happen when you left click on a link. The browser has an integrated player which will attempt to play the media. To avoid this, and start downloading, right click on the link, and click “save as” or “save link as”.
Click here for PC Downloading instructions.
Mac screenshots coming soon, in the meantime, here are the text instructions:
Mac download instructions: Right-click or Control-click – by holding down the control key when you click – on the link and click “save as” to save the mp4, mp3, or pdf to your computer
NOTE: The Firefox browser may have trouble downloading digital files with the MAC. If you use Firefox and are having trouble, please use SAFARI, and try the downloads again.
To download the audio mp3 to your computer, right-click on the link and click ‘save target as’.
To play the mp3 on your ipod or mobile device, please review your user guide for the device. Instructions will vary by device.
Be sure you have the latest Flash player plugin for your browser. You can update your browser here: http://get.adobe.com/flashplayer/
Video streaming is tested to be compatible with PC windows, linux, Mac, android, and iphone devices.
We are looking into kindle compatibility.
How to get more help
If you still need help, please don’t hesitate to contact our helpful staff at https://support.thetruthaboutcancer.com/
Please include the following details:
– What browser are you using (EI, FireFox, Chrome, etc)?
– Are you using a mobile device like a tablet, iPad or smart phone?
– Are you experiencing any browser warnings? If so, please screen cap that and send to us, or let us know the browser or software that is throwing the warning.
