A: If you are having trouble receiving our emails/newsletters please check your junk or spam folders. Please whitelist our email address info@thetruthaboutcancer.com to ensure this doesn’t happen again. With unsolicited and unwanted email becoming a larger problem, email services have made their spam filters more stringent. Unfortunately, these tougher guidelines for filtering can cause legitimate emails to be mistaken as spam. To make sure you continue receiving our mailings, we suggest you follow the instructions below and add us to your whitelist. Adding an address to your whitelist ensures emails from that address will not be filtered as spam. The instructions are found in this link: https://thetruthaboutcancer.com/email-whitelisting/

A: The information is presented for educational purposes only and is not intended to diagnose or prescribe for any medical or psychological condition, nor to prevent, treat, mitigate or cure such conditions. The information contained herein is not intended to replace a one-on-one relationship with a doctor or qualified healthcare professional. Therefore, this information is not intended as medical advice, but rather a sharing of knowledge and information based on research and experience. TTAC and our customer service encourage you to make your own health care decisions based on your judgment and research in partnership with a qualified healthcare professional.

A: The best advice we can give you is to consult with one of the doctors we interviewed in The Truth About Cancer: A Global Quest series. We’ve created a page with the experts’ contact info as it was available to us. This list is offered as a resource for our followers. The Truth About Cancer is in no way responsible for any interaction you have with any expert.

Here’s the link: http://thetruthaboutcancer.com/experts-info-sheet/

A: Please send us a message at https://support.thetruthaboutcancer.com/submit_ticket and we will pass it along to Ty & Charlene. They are incredibly busy. They do their best to respond, but can not possibly return every email they receive. If we can help you with something through customer service, please let us know.

A: If you would like to inspire others with your story please consider giving us your feedback here:

https://thetruthaboutcancer.com/please-share-your-feedback-with-us/

Along with your feedback, you can submit a photo to be featured in one of our Weekly Digest Newsletters.

We appreciate your interest in following us on social media. You can find The Truth About Cancer on the following platforms:

Brighteon: https://www.brighteon.com/channels/thetruthaboutcancer

Facebook: https://www.facebook.com/thetruthaboutcancer/

Gab:

https://gab.com/TheTruthAboutCancerOfficial

Instagram (@thetruthaboutcancerttac): 

https://www.instagram.com/thetruthaboutcancerttac/

MeWe: https://mewe.com/p-front/thetruthaboutcancer

Rumble: https://rumble.com/c/TheTruthAboutCancerOfficial Telegram (@TheTruthAboutCancer_Vaccines): https://t.me/TheTruthAboutCancer_Vaccines

GETTR: https://gettr.com/user/cancertruth

TruthSocial: @ TheTruthAboutCancer

CloutHub: @ TheTruthAboutCancer

A: Domestic orders are normally delivered within 7-10 business days from the shipping date. Delivery for international orders is usually 3-4 weeks from the date the order shipped. Please keep in mind this is from shipping date, not order date, and does not include customs processing time. These delivery times are only estimates and can vary depending on a variety of circumstances.

A: You may have ordered a digital-only package. Digital packages do not include physical DVDs or transcripts.

Here’s how you access your digital account.

Please log in to:
Site: https://secure.thetruthaboutcancer.com/my-account/
Username: (YOUR EMAIL ADDRESS)
Password:

Please create a password by going to this link: https://secure.thetruthaboutcancer.com/my-account/lost-password/

(Please note: Passwords should be at least seven characters long. To make it stronger, use upper and lower case letters, numbers and symbols like ! ” ? $ % ^ & ). Passwords are case-sensitive and cannot contain recognizable words.)

You can download and save your package on your computer from the member’s area when you’re logged in to your account on the TTAC website. You can also print the transcripts if you prefer hard copies.

If you purchased a physical package and it has passed the normal delivery time frame, please reach out to our customer service department by submitting a ticket at https://support.thetruthaboutcancer.com/submit_ticket and we will be happy to assist.

A: We stand by our 90-day (unless otherwise stated on the order page of the product you purchased) money-back guarantee. If for any reason you are not satisfied with your order, you may return the product for a full refund less the shipping and handling costs within 90 days of purchase.

Please contact customer service at https://support.thetruthaboutcancer.com/submit_ticket for assistance.

A: We stand by our 90-day (unless otherwise stated on the order page of the product you purchased) money back guarantee. Please contact customer service at https://support.thetruthaboutcancer.com/submit_ticket for assistance in processing your refund. We’d love to hear any feedback you have when you submit a refund request.

A: We stand by our 30-day money back guarantee for our TTAC Insiders Membership subscriptions. Please submit a support ticket at https://support.thetruthaboutcancer.com/submit_ticket so we can assist you with your refund request We’d love to hear any feedback you have when you submit your refund request.

A: You can access your digital content by logging on to https://secure.thetruthaboutcancer.com/my-account/ with the email used to place the order and password.

If for some reason you lost your password, please create a new one by going to this link: https://secure.thetruthaboutcancer.com/my-account/lost-password/

(Please note: Passwords should be at least seven characters long. To make it stronger, use upper and lower case letters, numbers and symbols like ! ” ? $ % ^ & ). Passwords are case-sensitive and cannot contain recognizable words.)

1. If you continue to have trouble, please clear your browser’s cache and cookies. Below is a link to a page with instructions that you can follow to clear your computer’s cache, history and cookies depending on what browser you are using. https://kb.iu.edu/d/ahic
2. Please try to access in a different browser. For example, you opened the URL and logged in using Mozilla Firefox, try opening the URL and log in using Google Chrome this time.
3. If the above steps did not help, see if your computer has flash player installed or is updated. Here’s where you can download and install flash player: http://get.adobe.com/flashplayer/
4. If these suggestions don’t help, please contact customer service through https://support.thetruthaboutcancer.com/submit_ticket

A: Here are the steps to reset your password:

1. Please go to https://secure.thetruthaboutcancer.com/my-account/lost-password/
2. Enter your email address and click Reset Password.
3. Check your email inbox or spam/junk folder for your Password Reset email.
4. Click the link in the email you received. It should say, “Click here to reset your password.”
5. Once the new page loads, please enter a new password, re-enter the new password, and click Save. 
   (Please note: Passwords should be at least seven characters long. To make it stronger, use upper and lower case letters, numbers and symbols like ! ” ? $ % ^ & ). Passwords are case-sensitive and cannot contain recognizable words.)
6. The screen will then load back to the Lost Password page, however, please click Login in the upper right-hand corner.
7. Please enter your username, new password, and click Login.

If you continue to have trouble please contact customer service at http://support.thetruthaboutcancer.com/submit_ticket or by calling us at (877) 521-5572.

A: It’s easy to change your password once you’ve logged in to your account.

(if you don’t know how to log in to your account, see Digital Access above.)

Here are the steps to change your password when logged into your online account.

If you are a member of the TTAC Insiders community:

1. Log in to your TTAC account with your username and password.
2. Click on the ❤️or ?at the top right-hand side of the window.
3. A new window will open. Click on “My Profile”.
4. Your account details will open and you will see the “Password Change” option.
5. Save changes.

If you are NOT a member of TTAC Insiders:

1. Log in to your TTAC account with your username and password.
2. “My Account” window will open.
3. From there, you can click on “Account details” or go directly to your recent orders, manage your shipping and billing addresses, and edit your password.
4. Save changes.

(Please note: Passwords should be at least seven characters long. To make it stronger, use upper and lower case letters, numbers and symbols like ! ” ? $ % ^ & ). Passwords are case-sensitive and cannot contain recognizable words.)

A: Yes!  Our phone number is (877) 521-5572 , and we are available Monday through Friday from 9 AM to 5 PM Eastern Standard Time.

Please note, if we place an order over the phone for you, we will be taking your information and placing your order online for you.

A:

1. Credit Card/Debit Card
2. PayPal
3. Money Order or Cashier’s Check in US funds

Please make payable to TTAC Publishing and mail it to:

TTAC Publishing LLC
1301 Ridgeview Drive
McHenry, IL 60050

Please include the following information.

1. Your name and email address

2. Date you are mailing to us.

3. The package you are purchasing.

4. Your shipping address and shipping fee, if you’re ordering a product with shipping fees.

5. Amount enclosed including shipping fee, if applicable.

A: At this time, we do not offer these items individually. However, you can purchase a digital package which has access to all. You can download each of these individually to multiple devices for viewing, reading, or listening. Transcripts can be printed on your home printer.

Please follow this link to explore our available packages:

https://shop.thetruthaboutcancer.com/pages/products

A: Contact customer service at https://support.thetruthaboutcancer.com/submit_ticket or call us at (877) 521-5572. We will email a checkout page or direct link to pay for the upgrade price difference.

A: Sometimes these problems can be caused by full, temporary internet files on your internet browser due to long hours of internet browsing.

Here is a link to a page with instructions that you can follow to clear your computer’s cache, history, and cookies depending on what browser you’re using.

https://kb.iu.edu/d/ahic

If you are still experiencing issues, it may be helpful to try another browser such as Google Chrome or Firefox.

A: Here are a few suggestions, which are common fixes for your audio/sound problem and are based on troubleshooting solutions found through research.

1. Sound settings. The video may have no sound because the sound has been turned off on your computer. Hover over the speaker icon on your video or on YouTube to see if there is an “X” beside the volume slider. If yes, then click to unlock it and slide it to your desired level (this works for a large part of people).
2. Sound card. Go to another site to see if there is sound in other online videos. This is to verify your sound card. If all other videos have sound except for YouTube, then the sound card is not the reason you have no sound.
3. Adobe Flash player. Check out the version of your Adobe Flash player. YouTube and many other video websites use Flash player to play videos. Adobe Flash browser plug-in problems happen often, which, as a result, show up as no sound or audio in YouTube videos. Try downloading the newest version Adobe Flash player.
4. Web browser. You can also try to test the audio by using different web browsers, like IE, Chrome, Firefox, etc, which may be a solution for fixing a no audio problem.

Reference: http://www.winxdvd.com/resource/fix-youtube-video-no-sound-problems.htm

https://www.drivereasy.com/knowledge/easy-to-fix-no-sound-on-computer/

A: It sounds like you are seeing the menu screen. The DVD’s are programmed so the menu screen is on an approximately 30-second loop. You will need to make a selection to watch the video.

A: The DVDs are coded for Region 0, which means they should work on most DVD players around the globe.

A: While we will do our best to help you get the contact information for our affiliated companies, we cannot issue a response, represent them, or give you a resolution for any issue you may be experiencing with them. If you cannot locate contact information for our affiliated companies, please contact customer service by emailing http://support.thetruthaboutcancer.com/submit_ticket or calling (877) 521-5572.